Frequently Asked Questions
This page, with it's short list of questions and answers, is our attempt to possibly hit on a generalized set of questions that might be on your mind. But we certainly know it is NOT all inclusive. So you can certainly call us or send an email to discuss other items.
And while your searching, if you can't see a topic quickly that fits the bill, use the "Find On This Page" button at the top of this paragraph and a small window will pop-up in the upper left hand corner of your screen. Type in a word to search for and let the computer see if we've got it in any of the topics.
But for now... check out the following:
- How do I contact A.R.&E. and/or the personnel ?
- How is my privacy protected on your website ?
- I need my home emergency generator worked on. Can you help ?
- The bathroom fan in our home needs a new motor. Do you repair those ?
- Do you repair residential well pumps ?
- What are your business hours ?
- Does A.R.&E. have an EEOC policy?
- I can't fill out a PDF form using my Opera Browser.
How do I contact A.R.&E. ?
- Click on this link to see the various methods you can use to contact us.
- If you click this link you'll be taken to the About Us page, where you'll find the email addresses and primary responsibility for each of the team members.
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I need my home emergency generator worked on.
- Emergency generators are one of our specialties at A.R.&E. We can repair "all" manufacturer's units, but our specialty is the Kohler line of generator. We stock numerous parts in our extensive inventory for many of the Kohler generators. But that's just part of our expertise. Generac is one of the other major brands in our marketing area, and we have some of those standard parts too. And when it comes to routine maintenance, like oil and filter changes, air filters, batteries, cooling system antifreeze, etc., these components are pretty standard, and we've got you covered here, too.
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The bathroom fan in our home needs a new motor
- The first comment to you will be... "It's not worth repairing". And in most cases, a motor that small is probably NOT possible to repair. But, while we stock a number of "micro" and small motors that may very well work as a replacement in your situation, many times, due to newer efficiencies and sound levels, you'd be better served to purchase a complete new fan. Housing, blade, motor and all. They're sold at all of the local building supply stores, as well as electrical and HVAC dealers and suppliers. But, if you'd still like us to look at it, bring it into the front counter and we'll take a look for you.
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Do you repair residential well pumps
- A good question but not one that's easily answered. The most likely answer will be... No. Although we should probably talk about this a little. If it is a "submersible" pump, where the pump/motor combination is dropped into the well casing, the answer is definitely... No. But if the pump is a "jet pump", where the pump is attached directly to a motor and this assembly sits in your mechanical space with a water tank, then maybe the answer is... Maybe. We stock a lot of the motors for this type pump and in many cases, it's actually the motor rather than the pump. So, at least talk to us and we'll sort out the most logical and best solution for your problem.
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What are your business hours ?
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Our normal business hours are from 8:00AM until 5:00PM, Monday through Friday. Saturdays, Sundays, and federal holidays, please leave a message with our answering service, and a customer representative will contact you on our next business day. If you consider your situation an EMERGENCY, please tell the answering service. The operator will then contact our "on call" representative, and have them get in touch with you as quickly as possible. You can reach us by phone at: (301) 739-8285.
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Does A.R.&E. have an EEOC policy?
- Our EEOC policy can be found by clicking on this link.
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I can't fill our your PDF forms with my Opera browser.
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We've found this to be an issue with the way Opera handles PDF files. It is a matter of modifying an option within "your" Opera Browser settings. My explanation will be based on my testing version of Opera, which is a Windows 10, 64-bit Version: 63.0.3368.80.
Open your Opera Browser and click on the Opera LOGO in the upper left corner of the screen. This will open the menu options. Slide down the menu options and click on "Settings". (As a shortcut, you can press "ALT-P" as a single step). When the "Settings" menu opens, you should see "Basic" and "Advanced" on the left column. Click on "Advanced". An additional "drop-down" menu will display; select and click on: "Privacy and Security". The right hand panel will be populated with numerous optional settings. On my browser, the 7th option down is labeled "Site Settings". Find and click on that option. This will open up an additional set of optional items under a section called "Permissions". Scroll down those options until you find "PDF Documents". On my screen it is about 6th from the bottom of the list. Click on the option and a final screen will open. On that screen, it will allow you to answer the question: "Download PDF files instead of automatically opening them in Opera?". The ON/OFF slider will most likely be "dim" (meaning it's turned OFF). Click on the slider, which will turn it ON. Once that is done, you're finished. You can exit the browser completely and your settings will be automatically saved. From now on, when you click on a "link" for a PDF file, Opera will automatically "download" the PDF file.
The next time you click on a PDF link, using your Opera Browser, a small window will pop-up in the upper right corner of your screen informing you that the file/link that you clicked on has been downloaded.
You now have 2 options for viewing the file. The first is the easiest... Double-click on the "message window" that tells you that the download is complete. This will OPEN the PFD file for you and you can go about your business. The second method is for you to go to your "default" download folder and access the file. When you click on the file in your "download" folder, it will open with your "default" PDF file handler. For most of us that's Adobe Acrobat Reader... latest version is AcroReader DC.
If you don't have a copy of that program on your system, you can click on this link, answer the questions, download the software, and install to update to the latest version of
Adobe Reader DC.
Let us know if you're still having an issue. We've added the PDF files to our website as a convenience to you and also because they contain important information.
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